Every inbound call is an opportunity at servicing a new client, and every awkward pause or missed question can cost you conversions. Without a written script, every call is inconsistent. This residential inbound call script gives you a flow from the moment you pick up the phone to the moment the appointment is booked, with clear cues for when to pause and let the prospect talk. Modeled after the script Serene Clean uses on its own residential inbound calls, it turns phone bookings into an easy repeatable process.
Built for cleaning company owners who want a structured, warm, and confident approach to inbound calls.
What this template does for your team:
- Guides you through numbered steps from hello to booked appointment
- Includes visual pause cues throughout so you know when to stop talking and listen
- Prompts the right questions about the home so pricing stays accurate
- Handles price objections with proven language
- Uses a warm, empathetic tone that builds trust quickly on the phone
What’s inside: A call opener, a quick reference for internal production rates, and scripted responses to common price objections.
Built for: Residential, commercial, and vacation-rental cleaning companies taking inbound sales calls.
Part of the Sales and Marketing Bundle.
This template is provided for educational and operational use. Review and customize it for your company’s policies before use.
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