Frequently Asked Questions
Cleaning FAQs: Straight Answers So You Can Book With Confidence
Most questions come down to safety, pricing, and what happens on cleaning day. Here are clear answers. Don’t see yours? Call or text us at 715-204-4270 and we’ll reply fast.
Getting Started
What happens at my first cleaning?
Your first clean is always the longest and most detailed since we’re bringing your home up to our standard. Visits after that are faster and more efficient.
Do I need to commit to recurring service?
No, we do one-time cleanings too. Many clients choose recurring service and save 50% on their second cleaning when they do.
How do I get a quote?
Fill out our estimate request form and we’ll follow up with a custom quote based on your home’s size and condition.
Is a deposit required?
First-time, move-in, and move-out cleanings require a 50% down payment, which is fully refundable with 48 hours’ notice.
Pricing & Policies
How is pricing determined?
Your estimate is based on your home’s size and reported condition. We bill by total labor time (man hours), not a flat rate per person, so a job might be two technicians for two hours or one technician for four.
What's your cancellation policy?
48 hours or more notice: no fee. Less than 48 hours: 25% of the scheduled service. Same day: 50% of the scheduled service.
How do I pay, and when?
We email your invoice after your cleaning is complete, and payment is due upon receipt. We keep a card on file that’s charged if payment isn’t received within 5 days.
What if you can't get into my home?
If we’re unable to access your home at the scheduled time, a 50% lockout fee applies to cover the reserved appointment.
What if I'm not happy with my cleaning?
Report any concern to our office within 24 hours of your service and we’ll work with you directly to make it right, that’s our promise.
Still have a question? Call or text us at 715-204-4270.
On Cleaning Day
Do I need to be home?
No, only if you’d like to be. Many clients provide an access code, lockbox, or leave a key. We don’t retain keys between visits.
What should I do before you arrive?
Clear your entry and parking area, clear your sink if you’d like it cleaned, secure valuables, and set your thermostat between 65 and 75 degrees. Cluttered areas may be skipped and noted on your checklist, so a quick pickup of toys, clothes, and papers goes a long way.
Are pets okay?
Yes, we love pets! Please secure anxious, skittish, or aggressive pets in a separate room or kennel; otherwise they’re welcome to roam. We don’t walk pets or let them in or out.
What don't you clean?
We don’t handle biohazards (mold, pest infestations, human or animal waste), move large appliances, wash dishes, do laundry, or clean exterior windows. Please let us know in advance about any of these so we can plan accordingly.
Will I have the same cleaner every time?
We can’t guarantee one specific technician every visit, but our standardized checklists mean the same thorough result no matter who’s on your team.
Products & Safety
What cleaning products do you use?
We bring eco-friendly, non-toxic products for most homes. Want us to use yours instead? Email photos of the labels to office@serene-clean.com and we’ll get them approved.
Do you bring your own vacuum?
Yes, unless you’d prefer we use yours. If so, it needs to be an upright model in good working order.
Are your technicians insured?
Yes. Serene Clean is a licensed, bonded, and insured business, and every technician is vetted and covered by workers’ compensation.
Do you track your technicians?
Yes, technicians clock in and out through GPS-enabled scheduling software for safety and accountability.
Extras
Can you put fresh sheets on my bed?
Yes, just leave clean linens on the bed and we’ll take care of the rest as part of your cleaning. We don’t provide laundry service.
Should I tip my cleaner?
Tipping is never required, but always appreciated. Leave cash (clearly labeled) or add it to your invoice, and it goes directly to the technician who cleaned your home.
Do you clean move-in and move-out?
Yes. Visit our Moving Cleaning Services page for details on what’s included.
Do you clean commercial spaces too?
Yes. Visit our Commercial Cleaning Services page to learn more.
Ready to Stop Cleaning?
Get your custom quote today, and save 50% on your second cleaning when you start a recurring schedule.